Samsung 50" QLED Q7FA 4K, Q4 AI Processor, 100% Colour Volume with Quantum Dot, Knox Security, Endless Free Content, Samsung Vision AI Smart TV, 2025

I purchased a TV from this retailer which is generally considered a good quality Samsung product, and I was pleased with how it performed.

One thing that struck me as particularly egregious was the lack of extended warranty protection offered by Samsung when purchasing from online retailers like this one. It's simply not something they offer to their other customers or partners. As someone who has been loyal to Samsung and previously shelled out thousands of pounds for various devices, I've always relied on the 5-year guarantee provided through Samsung's own channels.

When trying to register my purchase with Samsung for a 5-year warranty, it was clear that they didn't intend to honor the offer. The only response I received from them was that they were concerned about the online retailer purchasing the TV, which seemed like an unusual reason to decline an extended warranty application.

I did try to get in touch with customer service regarding this issue, but my efforts were met with a lack of assistance - they simply asked if I wanted to return the TV and then had Samsung reject the claim. This was a purchase made for my mother's comfort, who relies on peace of mind that comes from a guaranteed 5-year warranty.

I'm afraid this experience has left me with little choice but to avoid purchasing any more Samsung products through online retailers in the future - not just because it will affect their financials, but also due to the poor customer service I received.

U. Josephs - 02/09/2025

We've stuck with Samsung TVs for years — mainly because they consistently deliver on quality and reliability. This 65” QLED has been an absolute game-changer for our family, and we couldn't be happier. We were replacing a beloved but aging TV that had outlived its use, and the difference is nothing short of breathtaking. Setup was a breeze, thanks to the seamless integration with Sonos' sound system, which paired perfectly with our two Play:1s for surround sound. What really impressed us, however, was how smoothly everything came together - audio syncing and switching sources was like magic. The picture quality is truly stunning – rich colors, crisp detail, and a noticeable brightness that's sure to wow even the most discerning eye. We were blown away by standard-definition programs looking better than ever thanks to the built-in AI upscaling. And with 4K and HDR content really popping off the screen, we're hooked. The larger screen size has been a revelation – movie nights are now truly epic. Even with our Fire TV Cube on hand, which was feeling a bit redundant by this point, we still trust the native Samsung smart system to get the job done.

Pros: •Fantastic picture, especially for 4K and HDR content •Easy integration with Sonos system •Built-in apps and Samsung smart hub are fast and full-featured •Reliable brand we trust (and it shows) Minor cons: •Not quite the top-tier gaming specs, but still delivering great performance for casual use. Overall, this has been an amazing buy – if you're in the market for a proper upgrade that just works, this is the way to go.

F. Jenkins - 30/08/2025

The LG 55-inch was an improvement over our old model, but I have to say we were a bit concerned about its performance after being stuck on 4K resolution for several years. We had tried various solutions to improve its picture quality, but it took some time and patience to get it sorted out.

Once the setup process was complete, however, everything seemed to work like a charm. It's been a huge game-changer in our home entertainment system.

The picture is simply stunning - bright, crisp, and razor-sharp, with perfect colour accuracy. The 4K upscaling is also impressive, making even non-HD channels look almost HD. What's more, it does this without sacrificing any detail or clarity.

One thing that might surprise you is the sound quality - we've had a few reviews that suggest otherwise, but in our experience, it's been spot on. In fact, it's one of the best-sounding TVs I've ever listened to.

We're happy with our purchase and would definitely recommend this TV to anyone looking for a great value for money.

E. Wilson - 07/01/2026